Sigma Support and Service Level Policy Changes

Last Updated: May 21, 2026

May 21, 2026

We added new Section 6 on Account Support Engineers.

January 23, 2026

We clarified the ways a customer may access support resources and Documentation.

March 3, 2025

We added a link to the Sigma Availability report status website.
We updated our Support hours.
We updated our Severity Level Numbering.